While we do our best to ensure that you have an amazing experience with LHiDS Creative, we understand sometimes things don't quite work out. We are 100% committed to ensuring your satisfaction with your order.

When it comes to refunds, you have two options:

Cash Refund

We offer 100% cash refunds for any/all item(s) in your order. Your refund will be processed to whatever payment method you used when placing your order.

Item Replacement

We can send you free replacement for defective items / items that don't meet the quality standard in your order.

Return Shipping

Please note that you will be responsible for any and all return shipping costs. You will not be responsible for return shipping costs if the item you are returning is damaged.

If you're not happy with your LHiDS product, just let us know at service@lhidscreative.com and send the product back for a refund within 30 days of the purchase date.

If you are based outside of the United States of America, you will be asked to return the products to our Taiwan warehouse. US customers can return the goods to our US warehouse.